How Your Order Reaches You – Fortune Store Online Order Process

At Fortune Store, we take pride in providing a smooth and reliable online shopping experience for every customer. Here’s how your order is carefully handled from start to finish:

🛒 Step 1: Place Your Order

• Browse our wide range of authentic baby care products and trusted brands.
• Add your favorite items to the cart and proceed to checkout.
• Enter your delivery details and select your preferred payment method.
• Once your order is placed, you’ll receive an order confirmation email or SMS with your unique order number.

✅ Step 2: Order Confirmation

• Our team reviews your order details and verifies stock availability.
• If all items are available and everything looks good, your order will move directly to the processing stage.
• We will contact you only if there is an issue with your order, such as a product being out of stock or needing clarification.

📦 Step 3: Order Processing

• Our warehouse team carefully picks and packs your products with the utmost care.
• Each item is quality-checked before dispatch to ensure it meets Fortune Store’s standards.
• During high-volume periods (such as sales or holidays), processing may take an additional 1–3 working days.

🚚 Step 4: Dispatch & Delivery

• Once ready, your order is handed over to our trusted delivery partners.
• You’ll receive a shipping notification with tracking details (where available).
• Standard delivery time: 2–5 working days, depending on your location.
• If your order contains two or more items, it may be split into multiple packages. This is because some products are stored in different warehouse locations and shipped separately.
• Don’t worry — there will be no additional delivery charges, and your total delivery cost remains the same as your original order.
• Please note that delivery times may extend slightly during peak seasons or due to external conditions.

📬 Step 5: Order Received

• Upon delivery, please check your package to ensure all items are correct and in perfect condition.
• If you face any issue or wish to request a return, kindly contact our Customer Support Team immediately.

💬 Step 6: Feedback & Support

We truly value your feedback! Your reviews help us improve and serve you better.
Leave us a review on:

• 🌟 Facebook: Please Click Here to review us.
• ⭐ Google: Please Click Here to review us.

For any inquiries, please reach out to us via:
📧 Email: support@fortunestore.lk
📞 Hotline: 076 740 24 29

🕒 Important Notice

During high order volumes or unexpected conditions (e.g., bad weather or national holidays), deliveries may take slightly longer than usual.

We truly appreciate your patience and understanding — thank you for shopping with Fortune Store! 💛