Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Now we are providing Island-wide fast delivery service for our valuable customers.

Do You Ship Internationally?

We haven't International shipping for now. We ship international in future for our international customers. Stay alert with Fortune Store

How Long Will It Take To Get My Package?

Fortune Store delivery is the fast eCommerce delivery in Sri Lanka. Normally you can get your package within 3 - 6 business days.

PAYMENT

What Payment Methods Are Accepted?

Fortune Store provides lot of payment method for our valuable customers. You can pay online with credit/debit cards, ez cash, m cash, online banking & etc... And we also provide island-wide cash on delivery service for you.

Is Buying On-Line Safe?

Yes. We 100% we guarantee about online buying & online payment are safe.

Order & Retunrs

How do I place an Order?

You can simply place your order in Fortune Store. Choose your product and click "Add To Cart" and process to checkout. Then we ask basic information like name, address & etc please fill those details and choose your payment method and place your order. You will receive an order details email from Fortune Store.

How Can I Cancel Or Change My Order?

You can cancel your order before it goes to "Shipping" Status. Please Contact us thorough our "Contact Us" page with your order ID.

Do I need an account to place an order?

Yes. You can start by clicking on “sign up” in the top right corner of your screen. You will then be asked to provide some basic information. When you have provided the required information, click submit to finish the sign-up process. We will also send you an email to welcome you to Fortune Store.

How Do I Track My Order?

Please visit our "Track Your Order" and enter order email and order ID then you can track your order status. And also we send delivery tracking no to you and you can simply track delivery from our delivery partners website.

How Can I Return a Product?

If you have any issue about the product please contact us within 7 days. We will arrange return for you.
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